sessions

Welcome and Introductions

Steve Ressler, Founder & President, Govloop

Length - 4:41 | Email to a Colleague

Rapid Fire Keynote Addresses

Erick Speight, Senior Sales Executive, Marriott

Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies, General Services Administration

Army Maj. Nick Miller, Chief Information Officer, Arlington National Cemetery

Length - 50:59 | Email to a Colleague

Panel: Overcoming and Improving Customer Service Challenges in Government

Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle

Abraham Marinez, Customer Engagement Advisor, Department of Education

Kim Taylor, Director Web Services, Office of Public Affairs and Consumer Education, Food Safety and Inspection Service, USDA

Facilitator: Steve Ressler, Founder & President, GovLoop

Length - 1:00:47 | Email to a Colleague

Interview: Government Customer Service Trends

Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle

Email to a Colleague