Welcome and Introductions
Steve Ressler, Founder & President, Govloop
Length - 4:41 | Email to a Colleague
Rapid Fire Keynote Addresses
Erick Speight, Senior Sales Executive, Marriott
Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies, General Services Administration
Army Maj. Nick Miller, Chief Information Officer, Arlington National Cemetery
Length - 50:59 | Email to a Colleague
Panel: Overcoming and Improving Customer Service Challenges in Government
Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle
Abraham Marinez, Customer Engagement Advisor, Department of Education
Kim Taylor, Director Web Services, Office of Public Affairs and Consumer Education, Food Safety and Inspection Service, USDA
Facilitator: Steve Ressler, Founder & President, GovLoop
Length - 1:00:47 | Email to a Colleague
Interview: Government Customer Service Trends
Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle