Customer Service in 2013 is radically different than only a decade ago. Customers expect real-time response across all channels to solve their needs. With the rise of CSMA (cloud, social, mobile, analytics), government agencies have new tools to help deliver solutions to meet the demands.
 

On April 25th 2013, GovLoop and Oracle hosted a conference exploring the "Changing Face of Customer Service".  The conference focused on addressing the changing face of government customer service through a mix of keynote speakers and an engaging panel discussion that highlighted both government and industry examples and best practices.  Click through and view the insightful keynote speakers and information packed panel discussion located within the session gallery.