Welcome to the DGI Government Customer Service Conference - Online!

The Administration has challenged all agencies to focus on effective ways to foster citizen engagement as part of its mandate for more open and transparent government operations. Emerging technologies and applications are affecting the way federal agencies interact with one another and the public. Those responsible for communicating with their constituents are still faced with understanding the benefits and challenges to maintaining excellent customer service by traditional communications (phone, Fax, and e-mail), while introducing alternative methods to communicate with next generation information-seekers.

DGI's 9th Annual Government Customer Service Conference explored lessons learned for using emerging technologies and best practices for conventional communication methods. Speakers shared practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost your agency customer service programs.

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