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Streamlining Customer Service with Integrated Communications

Jim McDonald, Executive Consultant, Contact Center Design, Cisco.

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Government Customer Service Study: Evaluating Challenges and Exceeding Expectations

Lisa Dezzutti, President, Market Connections, Inc.

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The Federal Customer Experience: Engaging Our Citizens

DeMille Lisa, Manager, Solutions Consulting, RightNow Technologies

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Customer Service Best Practices from 1-800-Medicare

James Gordon, Vice President, Health Solutions, Vangent

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